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Returns Policy

Returns:

We want you to be completely satisfied with your purchase. If for any reason you are not completely satisfied, you may return your purchase for a full refund of the purchase price, less any shipping charges, by following terms and conditions:

  •    You must ship your Return within 20 days of invoice date,
  •    Your Return must be in its original condition, must be unused / unworn
  •    We may request your valid photo I.D. and the collection of some personal details may be required to process a return. 
  •     Please return the item/s in the original packaging (including all ticketing, boxing and receipts)
  •     The time it takes us to process your return once we receive it (3 to 5 business days), Your bank may require additional days to process.
  •    Gift Certificate / Coupon code are not available to exchange or convert in currency.   
  •    The cost of returns are not paid for by Adelesia and will not be reflected in your refund amount.

 

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale

 

If you have any question of help, please contact us through “Contact Us” Webpage